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Careers

CAREERS & CULTURE AT COSMO-NET

Learn more about the the Cosmo-net culture and the career opportunities waiting just for you.

Cosmo-net careers. Your future starts Today!

We are continuously in search of exceptional individuals who can make valuable contributions to the growth and prosperity of our MTN retail stores and head office team. If you possess a strong desire to acquire valuable knowledge, collaborate effectively, and make a significant impact, we warmly encourage you to explore the possibility of joining our team.

We provide a nurturing environment that promotes learning and personal development, allowing you to thrive while undertaking meaningful work alongside a team that is supportive and dedicated. Seize the opportunity to advance your career by becoming an integral part of the CosmoNet family.

Cosmonet

Sales Consultant

Description

Position:           Sales Consultant (Level 1 – Level 3)

Responsible for:           Meeting or exceeding monthly sales targets, Assistance to customers  and Internal Branch Procedures

Reports to:           Branch Supervisor/Manager and/or Team Leader

DUTIES:

  1. STOCK CONTROL
    • Balancing of all stock on a daily basis
    • Allocation of stock when a deal is signed
    • Perform monthly stock takes
  1. SALES
    • Meeting or exceeding monthly sales targets provided by the Companies Senior management
    • Sales on all MTN related Value added services
    • Ensure that all paperwork for all deals (Contract and Upgrades) are correct.
    • Ensure 48-hour deal completion turnaround time, stock-permitting.
    • Ensure that sales related administration is done efficiently from start of deal to completion which includes: activations on new lines, mobile number ports, number 4 life, transfers, migrations, upgrades and value added services activations.
    • Making use of the promotion lines supplied by the company to make telephonic sales calls to potential and existing customers
  1. CUSTOMER SERVICE
    • Developing and maintaining strong customer relationships
    • Providing service and individual attention to customers
    • Resolve all client queries within 24 working hours (This is to be done via DIC or MTN Active)
    • Educate customers through explanations and/or demonstrations
    • Develop and maintain strong working relationships with internal customers (colleges and management)
    • Keeping written records in the sales books provided by the Company and in the required format of all interactions with customers, regardless of the outcome of a sale
  1. INTERNAL BUSINESS PROCESSES (OPERATIONS)
    • Attendance at weekly sales meetings
    • Do daily Invoicing of all goods sold on the Company Point of Sales system.
    • Ensure that his/her daily cash up balances (including simcards which is allocated him/her by management) as well as takings and float
    • Do daily handovers of any paperwork to management
    • Perform daily tasks as scheduled on the duty roster which includes follow up on repair units, booking in of repair units, filing, insurance claims
    • Keep updated and have sound understanding of the MTNSP Policies and Procedures
    • Remain updated on product knowledge
    • Attend and pass Training courses given or scheduled by the company  (e.g. E-learning on Ithuta)
  1. HOUSEKEEPING
    • Ensure that the store is clean, neat and tidy.
    • Ensure that the store is merchandised according to Company standards.
    • Ensure that all electronic equipment, furniture and fittings are in good working order and condition.
    • Ensure that special offers and pricing are updated on displayed merchandise on a regular basis
    • Report for duty 15 minutes before the start of his/her shift

Store Supervisor

JOB DESCRIPTION – STORE SUPERVISOR

KEY PERFORMANCE AREAS:

  1. Sales Targets
    • Ensure that store and personal targets are achieved:
    • Coordinate teamwork to ensure that all team members understanding objectives and are able to achieve required service levels set
  1. Internal processes and Operational requirements
    • Balancing Identify improvement opportunities and initiatives at system, process and procedural level to drive optimal and efficient sales and service levels.
    • Monitor the day to day processes of MTN Store, ensuring that workflow continues without interruption.
    • Manage stock, including stock control and forecasting, ensuring minimal stock outs and stock losses.
    • Cash management for the MTN Storein accordance with PPP’s governing cash managemen
    • Ensure the daily capturing of relevant financial and administrative documentation as per processes, policies and systems defined Cosmonet
    • Implement MTN policies, processes and systems at POS level, ensuring compliance and making recommendations for corrective actions where necessary.
    • Resolve issues/ queries and liaise with relevant sales operations representatives or relevant areas within MTN to escalate issues/ queries.
    • Identify the training needs of in-store staff and advise the Area Sales Manager
    • Effective Human Resource Management within the Store
  1. CUSTOMER SERVICE
    • Developing and maintaining strong customer relationships
    • Providing service and individual attention to customers
    • Resolve all client queries within 24 working hours (This is to be done via DIC or MTN Active)
    • Educate customers through explanations and/or demonstrations
    • Develop and maintain strong working relationships with internal customers (colleges and management)
    • Keeping written records in the sales books provided by the Company and in the required format of all interactions with customers, regardless of the outcome of a sale
  1. HOUSEKEEPING
    • Ensure that the store is clean, neat and tidy.
    • Ensure that the store is merchandised according to Company standards.
    • Ensure that all electronic equipment, furniture and fittings are in good working order and condition.
    • Ensure that special offers and pricing are updated on displayed merchandise on a regular basis
    • Report for duty 30 minutes before the start of his/her shift